Last updated: April 17, 2025

Welcome

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. ONCE ACCEPTED, THESE TERMS OF SERVICE, IN COMBINATION WITH OUR PRIVACY POLICY (COLLECTIVELY THE “TERMS”), BECOME A BINDING LEGAL COMMITMENT BETWEEN YOU (OR THE BUSINESS ENTITY THAT YOU REPRESENT) AND BLOOMVY, A MARYLAND CORPORATION AND ITS RESPECTIVE OFFICERS, DIRECTORS, SUCCESSORS, AND ASSIGNS (HEREINAFTER REFERRED TO AS “WE” OR “US”) AND WILL GOVERN YOUR ACCESS TO AND USE OF THE PLATFORM AND ALL OTHER INTERACTIONS WITH US RELATED TO THE PLATFORM.

IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT ACCEPT THEM, CREATE AN ACCOUNT, OR USE THE PLATFORM. IN THE EVENT OF A CONFLICT BETWEEN THESE TERMS OF SERVICE AND THE ADDITIONAL AGREEMENTS INCORPORATED HEREIN BY REFERENCE, THESE TERMS OF SERVICE SHALL PREVAIL.

These Terms and Conditions contain an arbitration provision. Please review the Arbitration section for details.

THESE TERMS AND CONDITIONS GOVERN YOUR ACQUISITION AND USE OF BLOOMVY SERVICES, INCLUDING, BUT NOT LIMITED TO, THE SERVICES FOUND AT WWW.BLOOMVY.COM.

These Terms are important as they:

• are a binding contract between you and us
• together with your booking confirmation email (the “Booking Confirmation”), set out the legal terms on which Garden Services are made available to you through our Service, and
• cover any interactions or communications you have through our Service.

Any use of our Service (including any of the content or other services made available through it) is subject to these Terms and it is a condition of using our Service that you accept these Terms.

To book a Garden Service, you must also accept these Terms. If you do not accept these Terms, then please do not use our Service or book a Garden Service.

We may make changes to these Terms by updating them at any time and your continued use of our Service after any changes come into effect will constitute your acceptance of the updated Terms.

Any existing bookings will continue to be governed by the Terms that applied to your booking when the booking was made.

We recommend that you save or print a copy of these Terms when you make a booking.

In these Terms:

• “we”, “us” or “our” refer to Bloomvy, having its office at PO Box 135, Glen Echo, MD 20812, which provides our Service and is the company that contracts with you under these Terms
• “Content” refers to all text, descriptions, reviews, photographs, images, videos, software, and other content submitted to our Service
• “our Group of Companies” refers to us and each of our respective subsidiaries and corporate affiliates
• “our Service” refers to our websites, apps, and services, including user support, that assist you in researching, planning, and booking a Garden Service
• “Host” refers to the property owner, manager, and/or other Venue supplier making available the Garden Services to you through our Service and anyone else who acts on behalf of such parties
• “Garden Service” refers to the temporary rental of private Venues for events and photography made available to you by the relevant Host(s) through our Service, which may be for a defined number of hours or all day,
• “Venue” refers to a location where a Garden Service is offered or takes place,
• “you” or “Guest” refers to you, the person or entity renting the Venue, or anyone using our Service or making a booking through our Service.

Please read these Terms carefully.

Section 1: Rules and Restrictions

As well as these Terms, other terms and conditions provided by Hosts (such as separate or additional terms imposed by the Host, including any house rules, cancellation policies, or rental agreements) also apply to your booking (“Rules and Restrictions”). The relevant Rules and Restrictions are provided to you before you make a booking.

To make a booking, you must accept the Rules and Restrictions of the Host that you select (such as payment of due amounts, cancellation policies, refundability, availability restrictions, and use of services, etc.).

If you violate a Host’s Rules and Restrictions, your booking may be canceled and you may be denied access to the relevant Garden Service. You may also lose any money paid for such booking, depending on the Host’s Rules and Restrictions.

Rental agreements are concluded only between a Guest and a Host. We are not a party to any such agreements. Any such agreement:

• will apply to your booking of a Venue
• will govern your right to occupy and use such Venue, and
• may limit or exclude a Host’s liability. You are therefore advised to read any such rental agreement before booking a Venue.

We are not obliged to mediate between a Guest and a Host in any dispute arising between them.

You acknowledge and agree that:

• you and the Host are responsible for performing the obligations of any rental agreements between each other
• we are not, and do not become, a party to any contractual relationship between a Guest and a Host
• Hosts are not our service providers, and
• Hosts are responsible for complying with all laws, rules and regulations applicable to the listing and rental of their Venue and to the conduct of their rental Venue business.

Section 2: Using our Service

Verification and security

While we:

• request Hosts to provide accurate and complete information, and
• conduct certain vetting processes for Hosts (including, as may be required by law),

we are not responsible for the accuracy of any information regarding the purported identity of a Host or Guest.

We encourage Guests and Hosts to communicate directly with each other through the services available on our Service (such as secure messaging). However, even this does not assure you of the identity of the person with whom you are communicating. Please raise any concerns to us immediately.

Our rules

We provide our Service to you only as a venue allowing:

• you to view listings of, and obtain information about, Venues offered for rent, and
• you to select and book Venues with a Host.

We do not own or manage, nor can we contract for the rental of, any Venue listed on our Service.

You agree that:

• you will only use our Service for personal and non-commercial purposes
• you must be at least 18 years of age and have the legal authority to enter into contracts
• you will use our Service lawfully and in compliance with these Terms
• all information supplied by you is true, accurate, current and complete
• if you book on behalf of others, you:
  • will obtain their authorization prior to acting on their behalf
  • will inform them about the terms that apply to the booking (including the Rules and Restrictions) and ensure that they agree to, and will comply with, such terms, and
  • are responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking
• you are responsible for, and will abide by, all laws, rules and regulations applicable to:
  • your use of our Service, and
  • any transaction you enter into either through our Service or in connection with your use of our Service, and
• you will be respectful of any Venue you book through our Service (as well as the Venue’s neighbors and the general neighborhood), and refrain from any disruptive behaviors and actions.

You also agree not to:

• make any false or fraudulent booking
• access, monitor or copy any content on our Service using any robot, spider, scraper, or other automated means or any manual process
• violate the restrictions in any robot exclusion headers on our Service or bypass or circumvent other measures employed to prevent or limit access to our Service
• take any action that imposes, or may impose, an unreasonable or large load on our infrastructure,
• deep link to any part of our Service, or
• “frame”, “mirror”, or otherwise incorporate any part of our Service into any other website.

Host Terms

• Legal Obligations. If you are a Host, you represent and warrant that your Garden Service listings are in compliance with all applicable laws, rules, regulations, and contracts with third parties that apply to your Garden Service. You are responsible for handling and using personal data of Guests and others in compliance with applicable privacy laws and these Terms, including our Privacy Policy. If you have questions about how local laws apply you should always seek legal advice.
• Host Responsibilities. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Garden Service or otherwise performing under your Garden Service listing. You must act with integrity and treat others with respect at all times. You are responsible for setting your fees and establishing the additional terms or conditions of your Garden Service listing. You may not collect any fees or charges for a Garden Service listing outside of our Services.
• Your Assumption of Risk. You acknowledge that hosting carries inherent risks associated with allowing guests onto your private property. These risks may include, but are not limited to property damage, personal injury to you, your family, or guests, allergic reactions, weather-related issues, or misuse of the Venue, interactions with pets, plants, or landscaping features. You agree that you assume the entire risk arising out of your access to and use of our Service, offering Garden Service, or any interaction you have with other Users whether in person or online. You agree that you have had the opportunity to investigate our Service and any laws, rules, regulations, or obligations that may be applicable to your Garden Service listings or Garden Service and that you are not relying upon any statement of law made by us.

Guest Terms

• Legal Obligations. If you are a Guest, you are responsible for understanding and complying with all laws, rules, regulations, and contracts with third parties that apply to your use of services offered by a Host. If you are booking for an additional guest who is a minor or if you bring, invite, or allow a minor into a Venue, you or another adult guest of yours must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
• Guest Responsibilities. You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Venue or Garden Service. You must act with integrity and treat others with respect at all times. Guests are solely responsible for evaluating Garden Service for rent. You should always exercise due diligence and care when deciding whether to book and use an accommodation, or communicate and interact with other Users, whether online or in-person. Images are intended only to indicate a photographic representation of a Garden Service listing at the time the photograph was taken, and are therefore not an endorsement by us of any Host, Garden Service listing, or Garden Service.
• Damage to Property. As a Guest, you are responsible for leaving a Venue in the condition it was in when you arrived. By agreeing to these Terms, you acknowledge and agree that, as a Guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of other individuals you invite, or otherwise provide access to, a Venue. You agree that we are authorized to immediately charge your Account for all fees and charges due and payable to us hereunder and that no additional notice or consent is required.
• Your Assumption of Risk. You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of our Service, including your use of any Venue, participation in any services from our Service, use of any Garden Service, or any other interaction you have with other Users whether in person or online. This means it is your responsibility to investigate a Garden Service to determine whether it is suitable for you. For example, Garden Service may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Garden Service.
• Guest Waiver and Release. By using our Service, you agree to our Waiver and Release.

Access

We may, acting reasonably, deny anyone access to our Service at any time for any valid reason. We may also make improvements and changes to our Service at any time.

Account

To use all the services available on our Service:

• if you do not already have one, you must create an account with our Service, or
• if you already have an account, please sign into it.

To create an account, you must be at least 18 years of age and follow the account creation instructions provided through our Service.

If you have an account with us, you must:

• safeguard your account information
• be responsible for any use of your account by you or others (even those transactions that you did not intend or want performed)
• notify us immediately of any unauthorized use of your account, and
• provide us with all necessary information, to the extent required for us to comply with our legal obligations.

To delete your account, please contact us at support@bloomvy.com. For further information about your privacy rights (such as deletion or access), please see our Privacy Statement.

Information sharing

Even though we:

• are not a party to any rental agreement between you and a Host, and
• to the maximum extent permitted by law, assume no liability for legal or regulatory compliance relating to any Venue listed on our Service,

there may be circumstances where we are nevertheless obligated to provide information relating to any Venue listing, booking, Guest or Host to comply with legal obligations, or with governmental or regulatory bodies investigations, litigation or administrative proceedings. By using our Service, you consent to the sharing of your information with government or regulatory bodies as required.

Tax regulations may also require us to collect appropriate tax information from Guests.

Guests are responsible for ensuring that all information provided is accurate, complete and kept up to date.

How we order your search results

There are many Venue options available through our Service and we want to make your search results as relevant as possible. At the search results page you will see our default sort order. However, you can select how to sort your results and also use filter options to prioritize results based on your chosen preferences, such as price, guest review score, or other criteria.

Within your search results we may also sometimes display Venue options that are paid-for commercial listings from our Hosts. Such Venue options are clearly labelled for your information as “Ad” or similar equivalent labelling, to differentiate them from other Venue options.

Redirection and third-party booking services

If you are redirected from our Service to a third-party booking service to make a Venue booking, please bear in mind that any bookings made through such a booking service will be with the third-party and not with us. We are not responsible for bookings made through third-party booking services and we have no liability to you in respect of such a booking. The terms and conditions of the third-party service provider will set out what rights you have against them and will explain their liability to you.

Section 3: Confirming a booking

Your Booking Confirmation(s) includes the essential elements of your booking, such as the details of the Garden Service(s) booked and the price.

We, or the Host, will send your Booking Confirmation(s) and any relevant Venue documents to the email address you provide when you book. If you do not receive your Booking Confirmation within 24 hours of making your booking, please contact us at support@bloomvy.com.

Section 4: Payment

Price

The price of the Garden Service(s) will be as displayed on our Service, except in cases of obvious error.

Prices for Garden Services are dynamic and can change at any time. Price changes will not affect bookings already accepted, except in cases of obvious error.

Payment processing

Payment services allowing Guests to pay for Venue bookings made through our Service are handled by:

• third-party payment providers, or
• in the case of some Hosts, by such Hosts’ own third-party payment providers.

To help avoid you being the target of a dishonest fraud and potentially losing money, when using our Service, you must not book a Venue or pay a Host by means other than those offered on, or authorized through, our Service. Doing so constitutes a breach of these Terms.

Payment verification

You authorize us (or our third-party payment providers, or the relevant Host’s own third-party payment providers) (as applicable) to:

• verify your payment method by obtaining a pre-authorization, charging a nominal fee or through other verification means, and
• on verification, charge your payment method.

Fees charged by banks

Some banks and card issuers impose fees for international or cross-border transactions or for currency conversion. For example, if you make a booking in a currency different to the currency of your payment card, your card issuer may convert the booking amount to the currency of your payment card and charge you a conversion fee and/or a foreign transaction fee.

If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank or card issuer. We are not associated or responsible for any fees relating to varying exchange rates and card issuer fees.

Service Fee

We may charge a service fee to Guests (a “Service Fee”) when booking a Venue through our Service, ordinarily calculated as a percentage of the total rental amount (which may include additional fees, taxes and damage deposits that might be charged by the Host). The Service Fee varies based on a variety of factors depending on the booking.

The Service Fee, plus applicable Transaction Taxes (defined below) on such Service Fee, will be displayed to you at the time of booking and upon confirmation of the booking request.

Taxes

Depending on the laws of the jurisdiction where the Guest and/or Host resides and/or where the Venue is located, the Service Fee (as defined above) may be subject to (or may include) Value Added Tax (“VAT”), Goods and Services Tax (“GST”), sales tax, or any other equivalent indirect taxes that are applicable on the transaction (“Transaction Taxes”), which we may be required to collect and remit to the relevant tax authorities.

Where required, we will provide you with an invoice or Booking Confirmation stating the amount of Transaction Taxes charged on such Service Fee.

If you are entitled to an exemption from Transaction Taxes on the Service Fee, you must provide us with the required documentation and support for such exemption so the correct tax treatment can be applied to the Service Fee.

The laws in jurisdictions may vary, but Transaction Taxes may also be required to be collected and remitted as a percentage of the total rental amount set by Hosts, a set amount per day, an amount based on the number of guests, or other variations.

Guests are liable for the payment of such applicable Transaction Taxes. In certain jurisdictions, where the law requires or taxing authorities otherwise authorize, we may directly collect and remit such applicable Transaction Taxes on behalf of Hosts.

Alternative payment methods

We may work with providers of alternative payment methods (such as consumer finance companies), to provide our travelers with alternative payment methods.

We do not endorse or recommend any alternative payment provider or their products or services. We are not responsible for the content or the acts or omissions of any alternative payment provider. Your use of any such provider’s payment method is at your own risk and will be governed by such provider’s terms and policies.

Fraud

If a booking or account shows, in our reasonable view, signs of fraud, abuse, association with a government-sanctioned person or entity, or other suspicious activity, we may request additional information from you.

If we reasonably conclude that a booking or account is associated with fraud, abuse, a government-sanctioned person or entity, or suspicious activity, we may:

• cancel any bookings associated with your name, email address, or account
• close any associated accounts, and
• take legal action, including to seek to hold you liable for any loss.

Please contact us at support@bloomvy.com regarding the cancellation of a booking or closing of an account.

Section 5: Canceling or changing a booking

Cancellation or change by you

You do not have an automatic right to cancel or change a booking unless allowed by the relevant Host under their Rules and Restrictions (which are provided to you before you make a booking).

If you cancel a booking, to the maximum extent permitted by law:

• any amount refunded to you will be determined by the Host’s cancellation policy
• our Service Fee (as defined in Section 4 (Payment) above) will only be refunded to you if your booking is eligible for a full refund under the Host’s cancellation policy, and
• whether tax applies to any amounts retained by the Host or us depends on the applicable law in the taxing jurisdiction.

The Host’s cancellation policy will be displayed to you before you make a booking through our Service. Please review this policy prior to booking, to ensure that it is acceptable to you.

To cancel or change a booking, please contact us at support@bloomvy.com. Please note that cancellations are final. Please note that changes to a booking are entirely at the Host’s discretion and may result in additional amounts, fees or taxes.

Other cancellation or change

In rare instances and acting reasonably, we may need to cancel your booking to comply with our legal obligations. We will work with you, where possible, to rebook your Venue at a comparable location.

The relevant Host may cancel your booking if full payment for the booking, or any applicable cancellation/change charge or fee relating to a booking is not received when due.

Refund

Timing to receive any refund will vary based on the payment method and applicable payment system used. Refunds are processed in the currency of the original payment and will be sent to the original form of payment.

Any currency conversion will be done by the relevant bank using their current exchange rate which may be different to the exchange rate used when you originally paid.

In addition, bank charges incurred by you during the booking process or as part of the refund process may be deducted by the bank from the refunded amount and in such cases will not be refunded by us.

Section 6: Liability

Our liability

We own and operate our Service and the Hosts provide the Garden Services to you.

To the maximum extent permitted by law, we accept no liability for:

• any such Garden Services that the Hosts make available and provide to you
• the acts, errors, omissions, representations, warranties, or negligence of any such Hosts, or
• any personal injuries, death, property damage, or other damages or expenses resulting from the above.

We make no guarantees about the availability of specific Garden Services.

Our Service, including all information, content, services, functions made available on or accessed through our Service, is provided “as is”.

To the maximum extent permitted by law and except as expressly set out in these Terms, all information, software, content, services, functions, Garden Services displayed or made accessible through our Service, or any products or services or hypertext links to third parties, or the transmission of sensitive information through our Service or any linked site are provided without any express warranty or condition of any kind.

The display of Garden Services through our Service is not an endorsement or recommendation of such Garden Services by us.

We disclaim, to the maximum extent permitted by law, all warranties and conditions that:

• our Service, its servers, or any email sent from us are free of viruses or other harmful components, and/or
• any materials or content contained in our Service, its servers or any email sent from us will be uninterrupted or error free or that defects will be corrected.

We do not guarantee (other than pursuant to any guarantee that may be offered on our Service) the safety of any Venue or the truth or accuracy of any Venue listing or other content provided on our Service.

To the maximum extent permitted by law and subject to the limitations in these Terms, we will not be liable for any direct, indirect, punitive, special, incidental or consequential losses or damages arising from:

• the Garden Services
• the use of our Service
• any delay or inability to use our Service
• your use of links from our Service
• any Content, and/or
• any actual or attempted transaction, communication or dispute between you and a Host,

whether based in negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if we have been advised of the possibility of such damages.

If we are found liable for any loss or damage under these Terms, then, subject to the exceptions and limitations in these Terms and to the maximum extent permitted by law, we shall only be liable to you for direct damages that were:

• reasonably foreseeable by both you and us
• actually suffered or incurred by you, and
• directly attributable to our actions,

and in the event of any liability of ours, such liability, to the maximum extent permitted by law, will in no event exceed, in total, the greater of (a) the cost paid by you for the Garden Services in question or (b) one hundred dollars (US$100.00) or the equivalent in local currency.

This limitation of liability reflects the allocation of risk between you and us. The limitations specified in these Terms will survive and apply even if any limited remedy specified in these Terms is found to have failed its essential purpose. The limitations of liability provided in these Terms inure to our benefit.

Every instance of force majeure, including the interruption of means of communication or a strike (by properties or others, as applicable), will lead to the suspension of the obligations in these Terms that are affected by the force majeure event. In such a case the party affected by the force majeure event will not be liable as a result of the inability to meet such obligations.

Indemnity

You agree to fully compensate us, our employees, and other people officially acting on our behalf, for any damages, losses, fines, costs, or expenses (including reasonable legal and accounting fees), of any kind (“Losses”) that they incur or are liable for as a result of a claim being alleged or brought against them by a third party because of:

• your breach of these Terms or the documents referenced in them
• your violation of the rights of a third-party
• your use of our Service
• your use of the Garden Services booked through our Service, and/or
• any Content, material or other content you provide or submit in connection with our Service,

but only to the extent that the Losses are not directly caused by us.

You will cooperate as fully as reasonably required if we are defending a claim.

We reserve the right to defend and take full control of any matter or claim that you are fully compensating us (and our employees, and other people officially acting on our behalf) in respect of, and you agree not to settle any matter or claim without our written consent.

We will promptly provide notice to you of any such claims.

Release

If you have a dispute with one or more other Guests or Hosts (including any dispute regarding any booking, transaction or Content) or any third party provider, or any third party website that may be linked to or from or otherwise interact with our Service, you agree that you will not involve, hold liable, or make any claim against, (including for Losses or compensation), us, our employees, and other people officially acting on our behalf, in any way in respect of the dispute. This paragraph will not apply to the extent that any such dispute is directly caused by us.

Section 7: Content

Content submitted by Hosts and third parties

Our Service contains Content relating to Venues that is provided by Hosts and other third parties.

We ask Hosts and third parties to ensure that their Content:

• complies with our Content Guidelines, and
• is accurate, complete, up to date,

however, we are (to the maximum extent permitted by law and subject to paragraph headed “Content removal” in this Section below), not responsible for such Content.

We are merely providing access to the Content as a service through our Service. Hosts (and third parties, as applicable) are solely responsible (to the maximum extent permitted by law) for their Content.

Our Service may have features where any Content is linked to an automated translation facility, such as Google Translate. It is the Host’s responsibility to ensure that the resulting translation is accurate, complete and to correct any deficiencies.

We will not be liable for any Content, unless and only if we directly caused inaccuracies in any such Content. If you suspect that a Host has supplied inaccurate or false information, please notify us.

Content submitted by you

By submitting (or authorizing the submission of) any Content to our Service, you grant us, a worldwide, non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub- licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform any such Content in any media, now known or hereafter devised, for any purpose.

You acknowledge and agree:

• for any Content that you submit (or authorize others to submit) to our Service, that you have the legal right and authority to do so, and
• to the extent that the Content you submit (or authorize to submit) to our Service contains trademarks or other protected names or marks, that you have the legal right and authority to use such names, or marks.

You also grant us the right to legally pursue any person or entity that violates any intellectual property rights in, or attributable to, your Content.

You also acknowledge and agree that:

• we may choose to use the name that you submit with any Content to attribute your Content (for example, listing your first name and hometown on a review that you submit) at our reasonable discretion in a non-identifiable format
• any Content you submit or authorize to submit to our Service is non-confidential and non-proprietary
• any Content you submit or authorize to submit to our Service is not misleading or deceptive or likely to deceive or mislead any person
• by submitting communications or Content to us, no confidential, fiduciary, contractually implied or other relationship is created between you and us, other than pursuant to these Terms, and
• you are fully responsible for your Content and all Content submitted by you must comply with our Content Guidelines.

If possible, in the event that you retain any rights of attribution, integrity or any other moral rights in any Content, you agree to waive your right to assert these or to require that any personally identifying information be used in connection with the Content or any derivative works thereof and affirm that you have no objection to the publication, use, modification, deletion, or exploitation of your Content by us or any of our licensees.

We claim no ownership or endorsement of, or affiliation with, any of your Content.

Reviews

Subject to our Content Guidelines:

• Guests who have booked through our Service may submit reviews of a Host’s Venue
• Hosts are given the opportunity to view a Guest’s review, and to respond, and
• Hosts may also submit reviews of Guests’ use of Venues.

All reviews and responses must comply with our Content Guidelines. We may remove any review or response if we become aware or are notified that they do not comply with our Content Guidelines.

We expressly disclaim any liability for any review or response subject to our regulatory obligations (for example, deletion of content notified, and subsequently found, as being illegal).

We will not edit or otherwise modify reviews or responses on a Guest’s or Host’s behalf.

A Guest or Host may contact us to request to remove their published review or response.

Content removal

Without prejudice to any other available remedies and pursuant to our regulatory obligations, we:

• do not endorse, support, represent, or guarantee the truthfulness, accuracy, or reliability of any content
• will remove content if we become aware or are put on notice that the content is illegal
• may reject or remove content that does not comply with these Terms or our Content Guidelines (notice may be provided to you if required under applicable law), and
• may suspend or terminate a Guest’s account in certain circumstances, including as set out in our Content Guidelines.

If applicable, you will be notified of the reasons why these measures have been taken and, in most cases, you can send us a complaint if you disagree, which we will consider.

You may appeal the decision to remove any Content, or to suspend or terminate your account, by contacting us at support@bloomvy.com.

Communications

Any communications sent through our Service must only relate to genuine booking enquiries or bookings.

We do not tolerate spam or unsolicited commercial electronic communications of any kind.

You agree that, with respect to a Host’s or other third party’s personal information that you obtain directly or indirectly from or through our Service or through any site-related communication, transaction, or software, you will use such information only for the following permitted purposes:

• service-related communications that are not unsolicited commercial messages
• using the services made available through our Service, and
• inquiring about or otherwise facilitating a financial transaction between you and the Host related to a booking made, or to be completed, through our Service (such as inquiring about, or booking, a Venue or charging a personal payment card).

You must not:

• misuse any information derived or obtained from our systems in order to send spam or unsolicited commercial communications via any medium (including email, SMS, or physical mail) to Hosts or any other third party
• input any personal information about a Host or other third parties into our systems, or
• disclose any personal information about a Host or other third parties that you may access or obtain from our systems,

in each case, unless you have the valid consent of the applicable Host or other third party or other appropriate lawful basis to do so in accordance with applicable data protection and anti-spam laws.

You must not:

• use our Service or third-party personal information for any unlawful purpose or with any unlawful intent or in any other way that would violate these Terms, or
• include email addresses or phone numbers in any communications between you and any Host using our Service.

Any communication through our Service (or through any services provided through our Service) are available for review by:

• the Guest and the Host who are a party to such communication, and
• our employees and representatives to:
  • comply with our legal obligations
  • educate Guests and Hosts on how to use our Service correctly
  • address any query or complaint or dispute
  • identify potential fraud, and/or
  • ensure compliance with these Terms.

In accordance with our security and account requirements, we may remove or redact information from any such communications (for example, email addresses, phone numbers, or other content we deem to be inappropriate or non-compliant with these Terms or applicable laws and regulations).

You agree that Hosts and Guests are each solely responsible for the content of their respective communications with each other.

Section 8: Intellectual property policy and notices

Content IP

All contents of our Service are © 2025 Bloomvy. All rights reserved. Bloomvy and the Bloomvy logo are trademarks or registered trademarks of Bloomvy. Other logos and product and company names mentioned on our Service or these Terms may be the trademarks of their respective owners. We are not responsible for content on websites operated by parties other than us.

Our Service and all content and information on our Service is protected by copyright and other applicable intellectual property rights.

To the maximum extent permitted by law, reproduction of our Service, in whole or in part, including the copying of text, graphics or designs, is prohibited.

The Google® Translate tool may be made available through our Service to enable you to translate content, such as user-generated reviews. The Google® Translate tool uses an automated process to translate text and this may result in inaccuracies. Your use of the Google® Translate tool is entirely at your own risk. We do not make any promises, assurances or guarantees on the accuracy or completeness of the translations provided by Google® Translate.

Download info from our Service

You agree to abide by any and all copyright notices, information, or restrictions contained in, or relating to, any content on our Service.

Copying, storing, or otherwise accessing our Service or any content on our Service other than for your personal, non-commercial use (other than in accordance with a valid listing) is expressly prohibited without our prior written permission.

Our Service may contain links to websites operated by parties other than us. Such links are provided for your reference only. We do not control such websites and are not responsible for their content or your use of them. Our inclusion of such links does not imply any endorsement of the material on such websites or any association with their operators.

IP infringement policy

We respect the intellectual property rights of others and do not permit, condone, or tolerate the posting of any Content on our Service that infringes any person’s intellectual property rights.

We reserve the rights to terminate, in appropriate circumstances, our relationship with anyone who is the source of repeated intellectual property infringement on our Service.

Our products and services, including apps, software, web services, and content containing images, texts, and videos are owned by us or by third parties who have given us permission to use the items.

If you are aware of an infringement of intellectual property on our Service or believe your Content has been improperly posted or made available on our Service, please contact us at support@bloomvy.com.

Section 9: Software available on our Service

Software available on our Service

Any software made available to download from our Service or a mobile app store (“Software”), is the copyrighted work of us or our suppliers, or is licensed for public distribution. Your use of the Software is governed by the terms of the end user license agreement (if any) which accompanies the Software (“License Agreement”). You must first agree to the License Agreement to install, download or use any Software.

For any Software not accompanied by a License Agreement, we grant you a limited, personal, non-exclusive, non-transferable and non-sub-licensable license to download, install and use the Software for using our Service in line with these Terms and for no other purpose. The Software is provided to you free of any fees or charges.

All Software (such as all HTML code and Active X controls, etc.) contained on our Service, is owned by us or our suppliers, or is licensed for public distribution. All Software is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is prohibited by law and may result in severe civil and criminal penalties. Anyone who violates this may be prosecuted.

Without limiting the above, copying or reproduction of the Software to any other server or location for further reproduction or redistribution is expressly prohibited. The Software is warranted, if at all, only according to the terms of the License Agreement.

Map terms

Your use of mapping available on our Service is governed by the Google Terms of Use, Google Acceptable Use Policy, Google Legal Notices and Google Privacy Statement and the Microsoft Terms of Use and Microsoft Privacy Statement. Google and Microsoft reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion, in accordance with their Terms of Use and Privacy Statements (as applicable).

OpenStreetMap geo data used in mapping is © OpenStreetMap contributors and available under the Open Database License (ODbL).

Section 10: Your privacy and personal information

We are committed to the privacy, confidentiality, and security of personal information entrusted to us. We will collect and process your personal information in accordance with our Privacy Statement.

For more information about how we process your personal information and how you can exercise your rights, please review our Privacy Statement.

You agree that you will protect Hosts’ and other third parties’ personal information with the same degree of care that you protect your own confidential information (using, at minimum, a reasonable standard of care) and, to the maximum extent permitted by law, you assume all liability for the misuse, loss or unauthorized transfer of such information.

Section 11: Disputes and arbitration, contact us, and complaints

Maryland Law

These Terms are governed by the laws of the State of Maryland, without regard to principles of conflicts of laws. Exclusive venue and jurisdiction for all claims and disputes will be in the state and federal courts located in Montgomery County, Maryland.

This Agreement and all questions relating to its validity, interpretation, performance, and enforcement (including, without limitation, provisions concerning limitations of actions), shall be governed by and construed in accordance with the laws of the state of Maryland, notwithstanding any conflict-of-laws doctrines of such state or other jurisdiction to the contrary and without the aid of any canon, custom, or rule of law requiring construction against the draftsman.

Any controversy, claim or dispute arising out of or relating to this Agreement shall be settled in the following order of preference: (1) By good faith negotiation between representatives of the parties who have authority to fully and finally resolve the dispute; (2) If necessary, by non- binding mediation at a location acceptable to both parties in Montgomery, Maryland, using a neutral mediator. In any mediation, the parties shall equally share the cost of the mediator and otherwise bear their own respective costs; or (3) As a last resort only, by binding arbitration in Montgomery, Maryland. Such arbitration shall be conducted in accordance with the then prevailing commercial arbitration rules of the American Arbitration Association, with the following exceptions if in conflict: (a) one arbitrator shall be chosen by the American Arbitration Association; (b) each party to the arbitration will pay its pro rata share of the expenses and fees of the arbitrator, together with other expenses of the arbitration incurred or approved by the arbitrator; and (c) arbitration may proceed in the absence of any party if written notice (pursuant to the Arbitrator’s rules and regulations) of the proceeding has been given to such party. The parties agree to abide by all decisions and awards rendered in such proceedings. Such decisions and awards rendered by the arbitrator shall be final and conclusive and may be entered in any court having jurisdiction thereof as a basis of judgment and of the issuance of execution for its collection. All such controversies, claims or disputes shall be settled in this manner in lieu of any action at law or equity, provided however, that nothing in this subsection shall be construed as precluding bringing an action for injunctive relief or other equitable relief. The Arbitrator shall not have the right to award punitive damages or speculative damages to either party and shall not have the power to amend this Agreement. IF FOR ANY REASON THIS ARBITRATION CLAUSE BECOMES NOT APPLICABLE, THEN EACH PARTY, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELTING TO THIS AGREEMENT OR ANY OTHER MATTER INVOLVING THE PARTIES HERETO. Affiliate hereby waives the right to participate as a plaintiff or class member in any purported class action or representative proceeding in any cause of action arising out of this Agreement.

Guest support and the handling of complaints

We are here to help you with any queries or complaints you have in relation to your booking. For answers to commonly asked questions, or to contact us, visit our FAQ page or email us at support@bloomvy.com. Or you can write to us at: Bloomvy, PO Box 135, Glen Echo, MD 20812.

Section 12: General

Failure to invoke

Our failure or delay to enforce any provision of these Terms does not waive our right to enforce the same or any other provision(s) of these Terms in the future.

Unenforceable provisions

If any provision (or part provision) of these Terms is found by a court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision (or part provision) shall, if required, be deemed not to form part of these Terms with you. In such a case, the validity and enforceability of the other provisions shall not be affected.

Entire agreement

These Terms constitute the entire agreement between you and us with respect to our Service. They supersede all prior or contemporaneous communications (whether electronic, oral, or written) between you and us about our Service.

Assignment

We may, and you may not, assign, subcontract or delegate rights, duties or obligations under these Terms. However, we will not do so in such a way as to reduce any rights or guarantees you have under these Terms.

Third-party rights

Save as expressly stated in these Terms we do not intend any part of these Terms to be enforceable by any person who is not a party to these Terms. No third-party’s consent shall be required for the waiver, variation or termination of any part of these Terms. These Terms do not give rise to any rights under any applicable laws or regulations in relation to rights of third parties to enforce any part of these Terms.

Survival of obligations

Any provision of these Terms, which expressly, or by its nature, imposes obligations beyond the expiration, or termination of these Terms, shall survive such expiration or termination.

Insurance

Unless otherwise stated, prices displayed do not include event insurance. You are advised to take out insurance that covers the consequences of certain cases of cancellation and certain risks (such as the cost of property damage or liability). You are responsible for ensuring that any insurance policy taken out adequately covers your requirements. You may be shown certain insurance products. If so, details of the insurance provider, relevant key information, and terms and conditions will be shown on our Service.